Question 1

How quickly can you fix my broken springs?

Accepted Answer

In most cases, we can repair broken springs the same day you call. Our technicians carry a full inventory of springs on their trucks, allowing us to complete most spring replacements in under 2 hours. For emergency situations, we offer priority scheduling and can often arrive within 60 minutes. We understand that a broken spring means your garage door is inoperable, so we treat these calls with urgency.

Question 2

What causes broken springs in garage doors?

Accepted Answer

Garage door springs break primarily due to wear and tear from regular use. Most springs are rated for 10,000-15,000 cycles (one cycle = one open and close). Factors that accelerate spring failure include: rust and corrosion (especially in coastal areas), extreme temperature fluctuations, lack of maintenance and lubrication, improper spring sizing, and manufacturing defects. Regular maintenance can extend spring life by identifying wear before complete failure occurs.

Question 3

Do you offer financing for new fiberglass door installations?

Accepted Answer

Yes, we offer flexible financing options to make your new fiberglass garage door affordable. We partner with several financing companies to provide 0% APR options for qualified buyers, low monthly payment plans, and terms from 12 to 60 months. During your free estimate, we'll discuss all available financing options and help you choose the plan that fits your budget. Most applications receive instant approval.

Question 4

What's included in your garage door maintenance service?

Accepted Answer

Our comprehensive maintenance service includes: complete safety inspection of all components, lubrication of springs, rollers, hinges, and tracks, tightening of all hardware and mounting brackets, spring tension adjustment for proper balance, photo-eye sensor alignment and testing, opener settings optimization, weather seal inspection and adjustment, and a detailed report with recommendations. Regular maintenance extends your door's lifespan and prevents costly emergency repairs.

Question 5

Do you service commercial garage doors?

Accepted Answer

Absolutely! We service all types of commercial garage doors including sectional doors, rolling steel doors, fire-rated doors, high-speed doors, and loading dock equipment. Our commercial team understands the importance of minimizing downtime for your business. We offer preventive maintenance contracts, priority emergency service, and after-hours scheduling to work around your business operations.

Question 6

What warranties do you offer?

Accepted Answer

We stand behind our work with comprehensive warranties. All labor comes with a 1-year warranty. Parts warranties vary by manufacturer but typically range from 1-5 years for springs and hardware, and lifetime warranties on many door panels and sections. New door installations include both our labor warranty and the manufacturer's product warranty. We'll explain all warranty details during your service appointment.

Question 7

How much does a new garage door cost?

Accepted Answer

Garage door prices vary based on size, material, insulation, and features. Basic steel doors start around $800-1,200 installed, while premium insulated carriage-house style doors can range from $2,500-5,000+. We provide free, no-obligation estimates that include removal of your old door, professional installation, and all necessary hardware. We'll help you find the best door for your budget and needs.

Question 8

Are you licensed and insured?

Accepted Answer

Yes, Wenham Garage Doors is fully licensed, bonded, and insured. We carry comprehensive general liability insurance and workers' compensation coverage. All our technicians are background-checked and trained to the highest industry standards. We're also members of IDEA (International Door Association) and maintain OSHA compliance for all safety protocols. You can request proof of insurance at any time.

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